M.A.C.E. SM
Managing Aggressive and Combative Elements

The M.A.C.E. Program is a program designed especially for law enforcement, corrections and regulatory agencies and has application to private sector corporations who deal with difficult and angry people. The CJSTC Practitioner is trained in the legal responsibilities and ramifications of the decisions they make on the job. These decisions frequently impact the lives of many people, as a result, there is a special stress and demand placed on the individuals who interact with either the public or the incarcerated for the purpose of enforcing the laws of the state. These exceptional individuals work in one of the most demanding careers available requiring many specialized skills.

Perhaps one of the areas of greatest demand is interacting with individuals in such a way as to diffuse potentially violent reactions. This is critical for officer safety and the safety of the individual being managed. Most training programs neglect the skills needed to function effectively with aggressive individuals in ways that lower the risk of violence with non-violent interventions. We believe that when your agents and officers develop high levels of awareness and skills needed to manage at risk interpersonal interactions, discourtesy and excessive force complaints decrease, angry people are managed better, and the public image/experience of your agency is enhanced.

The final day of training participants are confronted in a highly supervised, live "hot" scenario to test their skills. These scenarios are video taped. Each participant is debriefed by the instructors as to how they could improve their skills.

This program will help your agents and officers prevail in the management of interpersonal situations. You know how not to present yourself as a target with weapons, now learn how not to become a target when you interact with aggressive individuals.

Benefits to your agency:

Decrease liability exposure by increasing officer effectiveness with citizens and violators.

Reduction of discourtesy complaints

Enhanced public image of officers and staff

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Course objectives:
Students in this class will be instructed in the following areas and content

1. Officer Safety

2. Understand the relationship between self-management and effective citizen/violator management

3. Understand how to choose your attitude and it's impact on others

4. Learn how to recognize symptoms and relieve the effects of stress

5. Learn how to increase effectiveness in interpersonal relationships

6. Study effective communication skills

7. Learn how to influence angry people in a live scenario for video tape review

8. Reemphasis of integrity, responsibility and professionalism

Who should attend? This course is designed for effectiveness with several target groups. Because angry and combative individuals are found on the street, in the cell and among coworkers, we recommend this program for line officers, supervisors as well as administrators and support staff.


THE PROGRAM

Day One: Human Behavior I
Lieutenant Arthur G. Burnley
8:30 AM to 4:30 PM

This energetic and entertaining seminar teaches participants key elements of human behavior as it relates to the individual officer. The better the C.J.S.T.C professional officer understands himself/herself, he/she will cope better with their professional demands. This day of training enhances the officer's resources in self-management and the art of influencing the behavior of the citizen/violator.

Arthur G. Burnley is a twenty-seven year veteran of state law enforcement with a broad range of professional experience and training. He is a certified C.J.S.T.C. instructor in the high liability areas of firearms, self-defense, driving and human diversity. Additionally, he has over 30 years of teaching experience to include military, civilian, college and criminal justice courses. He has an extensive background in the study and training of officer survival and human behavior.


Day Two: Human Behavior II
Lieutenant Arthur G. Burnley
8:30 AM to 4:30 PM

This day is devoted to understanding rude, obnoxious, and aggressive individuals, Techniques that will aid the officer in dealing with the many different behavior types will be discussed and practiced. Anger, confrontation analysis, assertiveness, stance and venting are just a few of the many topics to be discussed. The day will be highlighted by frank discussion on integrity, unity, teamwork and responsibility of the professional officer.


Day Three: Scenario Practice: Verbal Confrontation Mastery
Lt. Arthur G. Burnley
8:30 AM to 4:30 PM

The student will participate in a live video taped scenario relating to his specific job responsibility. This scenario training will consist of a realistic, work-related verbal confrontation with a citizen/violator which allows the officer to demonstrate impulse control skills learned in the class. This role play is professionally monitored for safety by C.J.S.T.C certified trainers. At the conclusion of the role play, the officer will view the video tape with a member of the Success Foundation staff in debriefing designed to positively instruct the officer in ways to improve safety and effectiveness. Additionally, there is a class-wide discussion of the critiques and the scenario experiences. The day will conclude with a discussion-type written exam, class evaluation and presentation of certificates.


Day Four: Personal and Professional Stress Management
Dr. Robert C. Simpson
8:30 AM to 12:00 PM (Half-Day)

During the morning session, this class takes participants into the personal dynamics of stress, it's effects on the body and teaches effective methods to regain control in life. This is a fascinating class unlike any stress course you've had. The afternoon session develops interpersonal skills and teaches participants how to maximize effectiveness in interpersonal relationships. Participants learn how to successfully communicate with others as well as how to reduce stress, reduce conflict and develop effective ways to manage self and others. This class also covers the skills of understanding relationships, purposes, boundaries, listening, understanding, and communicating with others in a way, which reduces stress and increases personal effectiveness. Special emphasis is placed on critical communication skills.

Robert C. Simpson, Ph.D., is President of Success Foundations, Inc. and an expert in human interaction and self-management. A highly effective speaker with 21 years of clinical experience teaching people to overcome challenges, he brings a humorous and practical approach that can only be found in seasoned expertise.



Class Size: M.A.C.E. classes are most effective with the number of participants ranging between 30 and 35 students.

Materials: Workbooks are provided for each participant. Certificates by the Academy.