Advanced Communication Skills

Advanced Communication Skills is a course designed to take the participant into a deep understanding of the art of communication. Through this interesting and challenging class your staff will become more effective in their interpersonal communications. They will even be able to tell if they are being lied to.

This course is flexible in its design and covers between one to two days, depending on the depth of training required by your company. Audiences nationally have become more effective in their communication and as a result more effective on the job.

The class incorporates the use of video tape, handouts and practical exercises. The course is designed and focused to provide techniques and procedures to enhance the communication skills of the student. Student questions, participation and humor are encouraged.

Law enforcement, insurance, legal professions and large corporations will find this material especially useful. Equipping your staff to be especially effective in interviewing, interrogation and to avoid manipulation and deception is critical to their safety and job performance.

The class is taught by Mr. James G. Keen, a senior inspector, currently, with a Florida State law enforcement agency. His responsibilities include conducting Internal Affairs, criminal, civil and civil rights investigations. He has been a certified law enforcement professional in Florida since 1973.

Mr. Keen's areas of expertise consists of: specialized interview and interrogation techniques, communication skills for court room testimony, managers and instructors. He is presently teaching basic and advanced law enforcement and correctional courses in the areas of law, legal liability, inmate behavior, instructor techniques, crisis intervention and hostage negotiation.

Topics covered:

1. Kinesis/body language

2. Eye movement and cue assessment

3. Representational systems

4. Brain processing

5. Deception (six forms) verbal and written

6. Interview process

7. Interview exercise


Class Size: Advanced Communication Skill classes may vary in size. They have been conducted in groups ranging from as few as 30 to several hundred.


Materials: Workbooks provided for each participant